After-hours Urgent On-call System

If you need immediate medical attention from a Bicycle Health provider (doctor or nurse practitioner) outside of open hours, the on-call system can be used to page an on-call provider urgently.

The on-call provider will respond, either through the Bicycle Health app, by email, or by phone, to urgent concerns within 30 minutes.

The on-call provider cannot assist with the following:

  • Medical Emergencies.  If you are experiencing a medical emergency, contact 911 immediately.
  • Prescriptions, refills, or pharmacy change requests
  • Requests related to a condition that your Bicycle Health provider is not treating for you
  • Scheduling, billing, pharmacy support, insurance support, appointment cancellations, or technical support

For concerns that the on-call provider cannot address, do not use the urgent on-call system.  For these concerns a team member will respond to your message in the Bicycle Health app during regular hours.

If you are concerned you may harm yourself or someone else, don’t wait to hear back from our on-call provider. Contact the National Lifeline immediately at 1-800-273-8255, and learn more about the Lifeline services at

The on-call provider can provide immediate assistance for the following:

  • Reaction to a medication your Bicycle Health provider has prescribed
  • You don’t understand how to take your medication
  • You're in the hospital or emergency room and need to discuss your care
  • You can’t fill your very first buprenorphine (Suboxone) prescription because we sent you to a pharmacy that doesn’t have it.

Suboxone treatment is not for everyone. Review possible risks and side-effects at