Patient Recovery Coach for Telehealth

Locations: Redwood City, CA and Boston, MA.

Bicycle Health is a telemedicine-based Opioid Dependence Treatment service. We are looking for a patient recovery coach to support our physicians in taking care of our patients. Pre-medical students are welcome to apply. No prior medical education or experience in the medical field necessary to apply.

Responsibilities
  • Communicate with patients to assist them with their needs and act as a liaison between them and their provider.
  • Schedule appointments for patients based off their provider’s availability.
  • Provide support and encouragement to patients throughout their treatment and recovery process.
  • Provide patients with information and referrals regarding resources in their community that may help aid their recovery.
  • Update our databases to keep accurate records and track patient’s progress.
  • Reach out to interested potential patients and onboard those who are a good fit for our treatment model.
  • Answer phone calls and describe our treatment model and policies to individuals with questions.
  • Work with our providers to assist them with their needs, and communicate patient progress to them.
  • Read and promptly respond to patient messages on our app.
  • Register patients in our EMR and update their charts when necessary.
  • Other duties as assigned.
Job Requirements
  • Strong verbal and written communication skills.
  • Interest in mental health / addiction treatment.
  • Ability to quickly learn new skills.
  • Familiarity with Google Sheets, Drive, Calendar, etc.
  • Ability to commute to downtown Boston when needed.
  • Relevant experience at clinics, hospitals, or other health care environments preferred.
Benefits
  • Competitive compensation
  • Full time and part time options available.
  • Talented and fun coworkers that are passionate about addiction treatment.
  • The opportunity to make a difference in patient’s lives, and gain experience working in healthcare.
  • Great opportunity for pre-medical students looking for clinical experience.
  • Option to work remotely available.
Apply

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If you are passionate about helping people with addiction, come on board!